Privacy Policy

LINKS:

This website may contain links to external websites. Ex-Import provides such links for your convenience only and have not tested software or substantiated any information found on such sites. Providing a link to a website does not indicate an endorsement of the site or its contents by Ex-Import. Ex-Import takes no responsibility for external links provided. External sites are access at your own risk.

If you find a link on our website offensive, for any reason, we encourage you to report this to us at usa@elleebana.com. All requests to remove links will be considered. It is the right of Ex-Import to determine the validity of such complaints. Ex-Import are not obligated to respond to you directly in regard to such complaints.

Ex-Import takes no responsibility for verifying the validity of content on this website. We do not warrant its completeness or accuracy; nor do we take responsibility regarding the website availability or that the material on the website is kept up to date.

TERMS OF WEBSITE USE:

Ex-Import gives users access to the website for their own personal use. Ex-Import are the owner of the intellectual property in the website and content delivered to you via the website. You must not copy, reproduce, adapt, exploit, issue or broadcast this material without the prior written consent of Ex-Import.

PRIVACY:

At Elleebana, we believe in connection, education, and supporting professionals around the world. When you join our mailing list, sign up for updates, or connect with us through education or events, we want you to feel confident knowing your information is respected and protected.

This policy explains how we collect, use, and look after your personal information.

By subscribing to Elleebana communications, you agree to the Terms and Privacy Policy outlined below.

When you connect with Elleebana, we may collect information such as:

Your name and contact details
Business or salon information
Country, city, or region
Professional interests in lash, brow, and beauty services
Event, education, or training participation
We only collect information that helps us support you better as a professional.

Your information allows us to:

Share product updates, education, and industry insights
Invite you to events, launches, and training opportunities
Provide relevant support and technical information
Connect you with an authorised Elleebana distributor in your region
Improve how we educate, communicate, and innovate
Our goal is simple: better education, better results, and better support.

By subscribing, you agree to receive Elleebana communications by email or other digital channels.

You’re always in control. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

Elleebana operates through a trusted global network of authorised distributors and education partners.

Where relevant, we may share limited information (such as your name, email address, country, or business type) with your local Elleebana distributor so they can:

Offer local product access
Provide education and technical support
Respond to your enquiry more efficiently
We never sell personal information.

As a global brand, your information may be processed or stored in Australia or other countries where Elleebana or our partners operate.

We take appropriate steps to ensure your data is protected and handled in line with applicable privacy and data protection laws, including GDPR where required.

We take data security seriously and use reasonable measures to protect your information from unauthorised access, misuse, or loss.

While no online system is completely risk-free, protecting your data is a responsibility we take seriously.

You have the right to:

Access your personal information
Request corrections or updates
Ask questions about how your data is used
We’re always happy to help.

Our websites may use cookies and similar technologies to improve performance, understand usage, and enhance your experience.

You can manage cookie settings through your browser at any time.

NO GUARANTEES.

Our role is to support and assist you in becoming a great lash or brow artist and reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. “Ex-Import” cannot predict and does not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual.

CHILDREN UNDER THIRTEEN.

Ex-Import does not knowingly collect personal and identifiable information from children under thirteen years of age. If you are under thirteen years old, please ask you parent or guardian for permission to use this website.

CONTACT INFORMATION

Ex-Import welcome you to contact our team if you have an queries on our Privacy Policy. We are contactable by email: usa@elleebana.com or by phone 847.285.1872

DISCLAIMER

The products advertised (excluding retail products) on this website are for professional use only. Improper or incorrect use of these products could result in injury or harm. All Elleebana and Belmacil professional use products should be used by a licensed or trained professional and in line with your state laws and regulations. If you have not been correctly trained in the use of these products, please undertake the necessary training before purchasing these products.

RETURNS POLICY

All trainers and sub-distributors in the United States are not direct employees of Elleebana. When you purchase a course or product from a trainer please ensure you read and understand and agree to all of their terms, conditions and refund policies. When you purchase products from an authorised sub-distributor please ensure you read and understand and agree to all of their terms, conditions and refund policies.